Hands Across Canberra

Data Collection Policy

Date: June 17, 2025

Purpose

Hands Across Canberra collects and manages personal information to support our work as a not-for-profit organisation. We are committed to protecting the privacy of everyone whose information we hold, in line with the laws of the Australian Capital Territory and the Australian Privacy Principles.

  1. What Information We Collect
  • We only collect personal information that is necessary for our core activities, such as supporting our programs, managing donations, communicating with supporters, and meeting legal obligations.
  • Personal information may include names, contact details, payment information, and records of participation in our activities. Sensitive information (such as health or background details) is only collected with your consent or if required by law.
  • We collect information directly from individuals whenever possible, using forms, registrations, or direct communications. If we collect information from others, we will let you know where it came from if you ask[1].
  1. How We Use and Share Information
  • We use personal information only for the purpose it was collected, or for related purposes you would reasonably expect, or with your consent.
  • We may use your information to:
    • Communicate with you about our work
    • Process donations
    • Invite you to events
    • Meet our legal obligations
  • We do not share your information with third parties except:
    • With your consent
    • When required by law
    • With service providers who help us deliver our work (such as IT or payment processors), and only if they meet privacy standards
  • If we need to send information overseas (for example, to an IT provider), we ensure your privacy is protected as required by Australian law[1].
  1. Data Security and Storage
  • We store personal information securely, using password-protected systems and secure physical storage.
  • Only staff or volunteers who need access to your information to do their work can see it.
  • We regularly review and update our security measures to protect against misuse, loss, or unauthorised access[1].
  1. Access and Correction
  • You can ask to see the personal information we hold about you at any time.
  • If your information is incorrect or outdated, you can ask us to correct it.
  • There is no charge for making a request or for correcting your information. If we cannot give you access, we will explain why[1].
  1. Data Retention and Destruction
  • We keep personal information only as long as needed for our activities or as required by law.
  • When information is no longer needed, we securely destroy or de-identify it, including from old devices[1].
  1. Direct Marketing
  • We may use your contact details to send you updates about our work or fundraising appeals, but you can opt out at any time.
  • Every marketing message will include information on how to opt out of future communications[1].
  1. Anonymity
  • Where practical, you can interact with us anonymously or using a pseudonym. However, there may be situations where we need your identity to provide services or meet legal obligations[1].
  1. Website and Online Services
  • Our website may use cookies or similar technologies to improve your experience. You can adjust your browser settings to manage cookies, but some features may not work properly if you disable them[1].
  1. Complaints and Questions
  • If you have questions or concerns about how we handle your information, please contact us. We will respond promptly.
  • If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner.

Contact Details

gjacobs@handsacrosscanberra.org.au

This policy will be reviewed regularly and updated as needed to reflect changes in laws or our operations.